Contact

Contact Apollo Medical

Medical Centre entrance

Our contact details are:

We are located in the Apollo Health & Wellness Centre at 119 Apollo Drive (corner Apollo Drive & Rosedale Roads), Albany.

Hours

From 30 July 2018 Apollo Medical will no longer be open on Sundays and Public Holidays. All this resource will be returned to the general practice service.

There will be extended hours of service; with appointments Monday and Thursday (730am- 630pm), Tuesday, Wednesday and Friday (730am-530pm), as well as Saturday morning appointments (830am-1230pm).

Electronic communication with our medical practice
We have an online patient portal called Health365 which enables you to make online appointment bookings, request repeat prescriptions, view your test results and medical notes, and send a question to your doctor (there is a fee with this question service as it involves the doctor's time to respond to you).  See the article on the right hand side of this page for more information or click here to be taken to the login page (note: you will need to register with the practice before you can login).

Communication with your doctor

Our receptionists transfer messages to the appropriate person via an internal messaging system.  Doctors are unable to accept calls while consulting and are not routinely available to return calls.  You can speak to a nurse or have a nurse return your call at a convenient time during the day.   If you are phoning regarding an urgent issue please talk to a nurse or receptionist rather than leaving a message.  Alternatively you can communicate with your doctor or nurse at any time via the Health365 patient portal once you are registered (click here to go to the login screen).  They will respond to you within a few days (this is not to be used for urgent matters).

Communication by text

We regularly use text messaging to communicate with our patients regarding recalls, test result notification and appointment reminders.  If you are happy to be contacted via this method please ensure we have your current mobile phone number.  

Making a payment

If you have an outstanding account with us, you may settle this by paying via internet banking.  
Our bank account number is 03-1322-0156475-00.
Please put your name and/or chart number in the reference box so we can allocate the payment against your account.  
Thank you.


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