Health Advocacy Service

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If you want to know more about your rights when using health and disability services, get questions answered or make a complaint, the Health Advocacy Service can help you to find an independent advocate.

We can also give you some tips on self-advocacy.

Independent advocates offer education and training for anyone about consumer rights and provider duties.

Advocates assist people with making sure their rights are respected. They help consumers to resolve complaints about health or disability services.

They operate independently of government agencies, the Health and Disability Commissioner, and the funders of health and disability services.

Advocates aren't investigators or mediators, nor do they make decisions on whether there has been a breach of the Code - they're there to support you, encourage you to take action (including making a complaint) and to help you resolve your concerns.  

To find an independent advocate located near you, see the Advocacy Service website.


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  • ComprehensiveCareLogo

    Comprehensive Care

    Procare's vision is to improve the health of Aucklanders through quality general practice.

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    Ministry of Health

    The Ministry is the government's primary agent in New Zealand's health and disability system, and has overall responsibility for the management and development of that system.
  • ACC

    ACC

    ACC provide comprehensive, no-fault personal injury cover for all New Zealand residents and visitors to New Zealand. This means you can apply to ACC for help, no matter how you got injured, or whose fault it was.
  • IMAC

    Immunisation Advisory Centre (IMAC)

    IMAC are a nationwide organisation based at the School of Population Health at The University of Auckland.
  • HDC

    Health & Disability Commissioner (HDC)

    The HDC's mission is to independently upholding consumer rights.
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